Nature

FAQ

How if I am unable to login to my account?

Please confirm your registered email address & password. Username is your registered email

I forgot my password, what should I do?

You may reset your password by using your email

Step 1: Click on ‘Forget Your Passwor’ button at the login page

Step 2: Fill up your email adress and click on ‘Reset Password’ button

Step 3: Login to your mail box, click on the ‘click here’ and reset new password

I forgot my username and password, what should I do?

Please whatsApp your question to our hotline 60 19-332 2192 or email us at e-info@onehopecharity.org

How can I do donation?

Step 1: Create an account
Step 2: Select the case you want to donate and click on ‘ Donate Now’
Step 3: Fill up the information as following and click on the ‘Donate’
(1) Donation Amount
(2) Name – the name will be shown on the receipt , English & Chinese are accepted
(3) Email – the email will be receiving the receipt
(4) Contact Number
(5) IC Number – optional
(6) Company Name – optional* If fill up company name, the receipt will show the company name instead of Name
(7) Address – optional*
Step 4: Select the payment method

How can I donate without an account?

We would love you to be part of One Hope Member to receive information and update that we posted at the App/Web.
Nonetheless, we also need to generate receipt for your donation. Therefore, you would need to create an account with One Hope before you start to donate.

How if I did not receive the donation receipt?

Option 1: One Hope receipt will be send to your email. If you did not find any receipt in your inbox, please check junk/spam box.
Option 2: Please login to your account, following by click on my account and download from the donation history.

How if I am unable to download receipt on app?

For iphone users, please follow the following tst go to Settings -> Safari -> Disabled Block Pop-ups

How if my receipt missing the Chinese word?

Please try to redownload receipt from One Hope website.

How if my receipt name shown blank?

Please try to redownload receipt from One Hope website.

How if I filled up remark but receipt missing?

Please noted that remarks will not be shown in receipt.

How do I change donor's name on receipt?

Please note that name on the receipt is unable to changed once receipt is generated.

How if I unable to choose preferred language?

Please close and clear the One Hope app from taskbar and re-open the app.

Why I see the new update on the One Hope App but can’t go into the app?

Please go to Play Store or App Store to download updates. If problem presist, please try to uninstall & reinstall the app.

When I make donation, the payment page show error and end up donation not success.

Please close and clear the One Hope app from taskbar and re-open the app.
If this happen to you, please send us a bug report with screen recorded.

When I want to make donation, the app redirect me to website for payment?

Due to Apple’s limitation, iOS users are required to be redirected to website for donation payment.