Privacy Policy



ONE HOPE CHARITY CHARITY & WELFARE (Registration No. 201301014431 / 1044270-H), a registered non-profit organization incorporated in Malaysia with its address at No.1400 & 1401, Jalan Padang Lallang, Taman Mutiara, 14000 Bukit Mertajam, Pulau Pinang (“One Hope Charity”) respects the privacy of all its users, and treats personal information provided as confidential. One Hope Charity is committed in ensuring compliance with the requirements of the Personal Data Protection Act 2010. One Hope Charity Privacy Policy (“this Privacy Policy”) explains the collection and processing of your personal information including the use of such informaton as well as other important matters related to your privacy and personal information. This Privacy Policy does not apply to the practices of other entities or websites that One Hope Charity does not own or control or to people and entities that One Hope Charity does not employ or manage.

By providing your personal data and continuing your user account with One Hope Charity, you are deemed to have read and consented to the processing of your personal data in the manner prescribed here.



1.1 If users do not agree to the terms of this Privacy Policy, please do not provide One Hope Charity with any information and do not use the Website.


1.2 By using the Website and voluntarily providing personally identifiable information and on the Website, your consent to the collection and use of such personally identifiable and information as set forth in this Privacy Policy.



2.1 Personal information in this Privacy Policy refers to personal information obtained from you which can identify you as an individual. Personal data collected may include, but not limited to, your personal details provided to the Website (“Personal Data”). Personal Data may be in the form of data, photographs or moving images. The provision of your Personal Data is voluntary. You may disagree or subsequently withdraw your consent to the processing of your Personal Data. However, One Hope Charity will be unable to administer your membership or facilitate any purposes outlined in Paragraph 4 below.


2.2 If registration is requested, you agree to provide accurate and complete registration information. At the time of registration, you may be required to provide on the Website certain information which includes your name, address, phone number and email address. Upon your registration on the Website, you are assigned one or more login IDs and passwords that will enable you to access the Website. You shall take reasonable precautions to protect against theft, loss or fraudulent use of such IDs and passwords and you are solely responsible for any losses arising from another party’s use of such IDs and passwords, either with or without your knowledge.


2.3 One Hope Charity receives and stores any personal information you knowingly enter on the Website whether via computer, mobile phone, other wireless device or that you provide to One Hope Charity in any other way. This personal information may include your personal data such as your name, phone number, email address, photograph, and any other information necessary to One Hope Charity for the use and benefit of providing the Website or pursuant to local laws and regulations.



3.1 Except where required by local laws, One Hope Charity does not knowingly collect Personal Data from children or minors. If you are a child or minor, you shall only use the Website with the permission and consent of your parent or guardian. A child or minor means a person who has not attained the age of eighteen years.


3.2 One Hope Charity may collect Personal Data through the Website from a child of minor where their parents or guardians has consented for that children or minor to use the Website and disclose Personal Data to One Hope Charity for the use and benefit of providing the Website.



4.1 One Hope Charity may use the relevant portions of your personal data and information for the purpose stated below which shall include but is not limited to:-

(a) to facilitate payments related to donations to One Hope Charity;

(b) to respond to your requests for information and/or assistance relating to One Hope Charity’s events;

(c) to notify you about One Hope Charity’s events;

(d) to market, promote and provide you with information relating to One Hope Charity’s events;

(e) for internal administrative and record purposes;

(f) to comply with or make disclosures under the legal or regulatory requirements;

(g) regarding other lawful activities related to One Hope Charity.


4.2 In order to facilitate interaction among users of the Website other users may share information with you or you may be allowed to access certain information about other users of One Hope Charity. By entering into this Privacy Policy, you agree to treat information about other users of One Hope Charity strictly in accordance with this Privacy Policy.



One Hope Charity does not share, sell or rent users personally identifiable information to third parties except as provided below: –

(a) One Hope Charity is compelled to do so by a court of law or by any applicable laws and regulations;


(b) One Hope Charity determines that it is necessary or desirable to comply with any applicable laws and regulations or to protect or defend the rights or property of One Hope Charity;


(c) government bodies, regulatory bodies or other authorities if and when required;


(d) in the event of a potential, proposed or re-organisation exercise involving One Hope Charity.



6.1 One Hope Charity has adopted reasonable industry standard practices to ensure that there are adequate safeguards and techniques to protect the data of the user against any unauthorized or unlawful disclosure. One Hope Charity will not store, copy, disclose or use the data of the user except as necessary for the performance by One Hope Charity of its obligations under this Privacy Policy.


6.2 One Hope Charity employs physical, electronic and procedural safeguards to protect the information receive by One Hope Charity from users from unauthorized disclosure. One Hope Charity limits access to personal information about user to employees of One Hope Charity who One Hope Charity believe reasonably need to come into contact with that information in order to do their jobs.


6.3 Users should not share their password with anyone. In addition, if user suspect unauthorized access to its information, it is user’s responsibility to contact One Hope Charity immediately. One Hope Charity will never ask user to divulge its password in written or electronic communications. One Hope Charity cannot guarantee that information user transmit utilizing on the Website is secure, however One Hope Charity will always make reasonable efforts to ensure the security of the data provided on One Hope Charity. Unauthorized entry or use, hardware or software failure and other factors may compromise the security of user information at any time.



7.1 You may request to access or make change to any personal informaton relating to your held in the database of the Website. You should update the personal informaton held by the Website whenever there is a change. A request to access and change the personal information shall be subjected to the applicable laws and regulations.


7.2 Any request to access or to correct personal informaton and/or any related enquiry (including opting out of marketing communications) should be directed to the following Data Protection Officer:-


Data Protection Officer
Tel: 04-539 9212
Email address:
Address: No.1400 & 1401, Jalan Padang Lallang, Taman Mutiara, 14000 Bukit Mertajam, Pulau Pinang


7.3 You are required to provide sufficient information in your request for One Hope Charity to sufficiently identify you. Such information may include, but is not limited to your name, contact details, and your national identification number. Failure to sufficiently provide such information in allowing One Hope Charity to identify may result in the refusal to your access and correction request.



Your personal informaton collected and processed in accordance with this Privacy Policy may be retained by One Hope Charity for a reasonable period as allowed under relevant and applicable laws and regulations.



9.1 One Hope Charity reserves the right to amend or modify this Privacy Policy at any time. Any changes to this Privacy Policy will be reflected on the Website. Updated versions of this Privacy Policy will include the date of the revision so that you are able to check when the Privacy Policy was last amended. You are advised to monitor this policy for changes time to time.


9.2 Any changes to this Privacy Policy will become effective upon posting of the revised Privacy Policy on One Hope Charity.